Case Studies - Tappers Funeral Service
About Tappers funeral Service
Established in 1904, Tapper Funeral Service is one of the oldest family businesses in the area and one of only a handful of surviving funeral directing family businesses.
They offer funeral homes across East Dorset and West Hampshire.
Challenge
Tappers expansion in the late 90s meant that they had a growing service in separate offices. This meant that information that should have been shared wasn't always passed on
Their growing business meant that they had more than one fleet of vehicles, and many staff like pallbearers that they needed to not only inform, but keep track of holidays and availability
Tappers also had a stone masonry and a woodland burial site that needed managing
Solution
Tappers were a part of the development cycle of 1BizApp from its earliest stage. The program '1BizApp for Funeral Directors' was developed with Tappers specifically in mind
The software collaboration continues to this day, and new features are regularly incorporated into 1BizApp as they are developed
Many additional modules have been developed over and above the standard application and integration with the tappers website is one of the most sophisticated on the market
Customer and staff management modules were expanded to handle multi event funerals
Result
1BizApp for FDs now integrates seamlessly into Tappers website, with an obituary, uploaded photos and a book of remembrance
Charitable donations can be accepted online and processed in the application
Other integrated web modules include the published itinerary, location maps of the funeral events, traffic planning, grave location map and QR icons for exact GPS grave location
The grave and stone masonry management system means that the users have complete control of every aspect of their funerals
"With 10 branches, 2 vehicle fleets and over 50 staff we have a lot of moving parts on any given day.
Our reputation is everything and we can’t afford to make a single mistake, no matter how small.
1FuneralApp is the core system throughout the organisation making sure everything runs smoothly.
1FuneralApp and the latest associated technologies also enable us to give additional services to our clients that our competitors cannot."
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